Frequently asked questions

How long will it take to make my tiles?
How do I order my tiles?
I love the tiles in your tile collections but I want something a bit different
How can I pay for my tiles?
Do you supply plain tiles?
What about delivery?
I live outside the UK - can you supply tiles?
What are the dimensions of your delft tiles?
How many tiles are there in a square metre?
Is there a minimum order?
Do you charge for initial discussions?
Can I see a sample tile?
Can I return tiles?
Do you have a showroom we can visit?
Can you match an existing tile?
Can you fit my tiles?
Do you supply floor tiles?
Can the tiles be used for worktops?
I've still got questions!

 

How long will it take to make my tiles?
All our tiles are 'made to order' so the lead time will depend on the nature and size of your order and our work schedule. The normal period, from order to delivery, is approximately three weeks although we may be able to 'fit in' a small order in a shorter period. We will always confirm the estimated delivery date when you place an order or make an enquiry. Please contact us for more information.

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How do I order my tiles?
You can order your tiles by email, by telephone or by post. If you are planning to order some bespoke design tiles we are happy to discuss your requirements at any time. For more details see our Order page. Once everything is agreed we will send you written confirmation of your order.
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I love the tiles in your tile collections but I want something a bit different
Because we hand paint all the design tiles you can order bespoke tiles based on a design or theme of your choosing. Delft is a very versatile style and we have produced very many individual designs for clients. Please let us know what you have in mind and we will be delighted to help. Find out more about our Bespoke Design Service.
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How can I pay for my tiles? 
Once your tiles are ready we will contact you to agree a delivery date (we will need somebody to be available at the delivery address to receive the tiles) and ask for payment either by bank transfer (eg internet banking), credit/debit card (we accept all major credit and debit cards) or cheque. If you choose to pay by cheque we will need to allow several days for the payment to clear before the tiles are dispatched. We require payment before your tiles are dispatched.
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What about delivery? 
We will arrange for your tiles to be delivered by carrier which is charged at cost.
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Do you supply plain tiles? 
Traditionally delft tiles are used to create a highly decorative effect. Where a less intense decoration is sought we recommend mixing design (or picture tiles) with 'corners only' tiles - often in a ratio of six 'corners only' tiles to each design tile. The use of 'corners only' tiles in this way maintains the delft style. If required we do supply matching hand-made plain (or "field") tiles at £3.60 each.
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I live outside the UK - can you supply tiles? 
Yes if you live in Western Europe but we would need to confirm delivery costs with you. You would be responsible for any duty or taxes payable in your country if it is not a member of the European Union. Because of issues relating to carriage and insurance we do not currently supply tiles to the U.S. or Canada.
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What are the dimensions of your delft tiles? 
The tiles are 13 cm square (which is the traditional size for delft tiles) and 10 mm thick. Because the tiles are traditionally made they are subject to minor variations in their dimensions.
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How many tiles in a square metre? 
The normal calculation is to allow for a 2mm grout space between tiles and on this basis there are
59 five inch tiles
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Is there a minimum order? 
Yes. Because of the time needed to prepare glazes and set up firing in the kiln we make a minimum charge of £50.
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Do you charge for initial discussions?
No. We provide a personal bespoke service and understand the importance of discussing your ideas and making sure that together we get your project right.
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Can I see a sample tile? 
Yes - indeed we encourage you to order a sample tile if at all possible because there is no substitute for seeing and touching the real thing. Find out more here Ordering a Sample Tile
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Can I return tiles? 
We really hope you will be delighted with your tiles but if for some reason you need to return them you can do so provided they are from our Collections and not bespoke designs made specifically for you. Please contact us to make arrangements for return.
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Do you have a showroom we can visit? 
Unfortunately we do not have a showroom for visitors. All our work is carried out in our studio workshop here in Sussex and the place tends to be fairly hectic with work in progress and very hot kilns so we regret we are unable to receive visitors.
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Can you match an existing tile? 
Generally speaking, no. It is very difficult to get an exact match because the appearance of a tile depends on many factors - the clay, glazes, method of firing and, of course, it's age. The time and effort required to experiment on achieving a match makes the cost prohibitive without any guarantee of success. In these circumstances it may be better to use a different colour/design that in some way complements or contrasts with the existing tiles or even replace all the tiles in a way that keeps to the original theme. We have been involved in many restoration and renovation projects so by all means get in touch to discuss your requirements.
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Can you fit my tiles?
No. We supply tiles throughout the UK and overseas and so cannot provide a local fitting service. Although our tiles certainly look special they should not present any special requirements on fitting.
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Do you supply floor tiles? 
No. We specialise in hand decorated wall tiles which are not generally suitable for use on floors.
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Can the tiles be used for worktops? 
No. Because of the nature and detail of the decoration we do not recommend our tiles are used for worktops where they are likely to be subject to abrasive cleaners.
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I've still got questions! 
Please get in touch - we really are very happy to talk!
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